Contact information

Contact Us – Maison Virelle

Contact Information

  • Support Email: support@maisonvirelle-us.com

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

Response Time

All enquiries sent to our support team are reviewed and answered within 2–3 business days.

Tip: For faster assistance regarding an existing purchase, please always include your Order Number in the email subject line.

Frequently Asked Questions (FAQ)

  • Where do you ship to?

    We currently fulfill and ship orders exclusively to the United States, United Kingdom, and Germany.

  • How long does delivery take?

    The estimated delivery time is 9–20 business days after dispatch. Please allow an additional 1–2 business days for order processing and packaging.

  • Can I return or exchange an item?

    Returns are accepted within 14 calendar days from the date of delivery, provided the items are unworn, unwashed, and in their original packaging with tags attached. We do not offer direct exchanges; if you need a different size or color, please return the original item for a refund and place a new order online.

  • I didn’t receive my tracking number.

    Tracking numbers are automatically emailed within 1–2 business days after dispatch. If you cannot find it, please check your spam/junk folder before contacting support.

  • My order hasn’t arrived yet.

    If your package has not arrived within 30 calendar days from dispatch, please contact us immediately. We will open an investigation with the carrier and, if confirmed lost, provide a full refund or a replacement.

  • Will I have to pay customs or import fees?

    Depending on your destination country, local customs duties, VAT, or import taxes may apply upon entry. These fees are regulated by your local government and are the sole responsibility of the customer.

  • How do I cancel my order?

    Please reach out to our support team as quickly as possible. Orders can only be cancelled or modified before they have been dispatched from our fulfillment centers.

  • How do I choose the correct size?

    Please refer to the specific sizing charts provided on each product page, or contact our support team for personalized assistance.

Contact Support:

For any further questions, please reach out directly to support@maisonvirelle-us.com.